ServiceNow CIS-CSM Exam | Valid CIS-CSM Test Papers - High-effective Company for CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q135-Q140):
NEW QUESTION # 135
Articles can provide the following: (Choose three.)
Answer: B,C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/topic/p_KnowledgeManagment.html
NEW QUESTION # 136
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
Answer: A
Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseStates.html
NEW QUESTION # 137
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
Answer: B,D
NEW QUESTION # 138
Out-of-box, which functionality handles state transitioning for case management?
Answer: A
NEW QUESTION # 139
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Answer: B,C,D
Explanation:
Reference:
playbook/self-service-improvement.pdf
NEW QUESTION # 140
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